Frequently Asked Questions

Processing times vary by country, visa category, nationality and application centre workload. We provide published estimates where available and clearly label them. We never guarantee processing times.

No. Visa decisions are made solely by the relevant government authority. We provide guidance, document preparation and application support, but we cannot guarantee approval.

Document requirements depend on your nationality, destination, visa category and personal circumstances. Use our Visa Requirements tool or Enquiry form to receive a personalized checklist.

Yes. Government visa fees and our consultancy service charges are always shown separately in quotations and receipts. Government fees are paid to the authority and are non-refundable.

Once your application is submitted, you receive a unique reference number. Use the Track Application page or your customer dashboard to view status updates.

Yes. Documents are stored in private storage with role-based access controls. We never expose passports, bank statements or identity documents publicly.

Yes. You can add multiple applicants during the enquiry and application process. Each applicant receives their own document checklist.

We will advise on the refusal reasons and, where appropriate, options for reapplication. Government fees are non-refundable. Please refer to our Refund and Cancellation Policy.